At Tisu, your trust means everything to us. This Privacy Policy explains how we collect, use, store, and protect your personal data whenever you use our website or mobile app.
We are committed to handling your information with care, transparency, and security.
🛡️ How We Protect Your Data
We take strong measures to keep your information safe. Your personal data is stored securely and is only kept as long as it is legally allowed or necessary for the purpose it was collected.
📋 When We Collect Your Information
We only collect data when it’s essential for providing you with our services. Data may be collected when you:
- Create an account or update your profile.
- Place an order or make a payment.
- Interact with us (chat, email, phone).
- Subscribe to newsletters or respond to surveys.
- Use our website or app features (e.g., add items to cart).
👉 Browsing our site is anonymous. We only collect your data once you create an account or place an order.
📂 What Data We Collect
We may collect information such as:
- Basic details: Name, username, date of birth, gender, address, phone number, email.
- Additional info (when needed): age, nationality, interests, family status, etc.
- Purchase & payment details: transaction amount, date, location, payment method, debit/credit card info, bank account, SSN (if required by law).
- Technical info: IP address, location data, device activity.
By providing this information, you consent to it being securely stored on our servers.
🤝 Who Has Access to Your Data?
We value your privacy. Your data will never be sold. However, we may share it with trusted third parties only when necessary to:
- Deliver your orders.
- Process secure payments.
- Provide customer service or marketing support.
- Prevent fraud or meet legal obligations.
All payments are processed by our authorized agents. Please ensure the information you provide is accurate and up-to-date.
⏳ Data Retention
We keep your data only as long as needed for:
- Fulfilling your orders.
- Improving our services and customer experience.
- Legal, contractual, or fraud-prevention purposes.
In special cases, data may be retained longer if:
- Required by law.
- Needed for accounting or compliance.
- Agreed upon in a contract.
- You consent to longer storage.
📱 App Tracking
To serve you better, we use app tracking and analytics to:
- Improve app performance.
- Understand shopping behavior.
- Enhance customer satisfaction.
- Personalize advertising and marketing.
This helps us shape our services around your needs.
🗑️ Data Deletion Rights
You are in control of your data. You can request access to or deletion of your personal information at any time.
To delete your account:
- Open the app.
- Go to My Account.
- Select Profile.
- Scroll down and click DELETE ACCOUNT.
Your request will be processed quickly and securely.
📌 Updates to Our Privacy Policy
We update our Privacy Policy from time to time. The latest version always applies, and it is your responsibility to review it regularly.
📞 Need Help?
If you have any questions about your privacy or how we handle your data, please contact us at:
📱 +233 53256174
✨ At Tisu, your data is not just information—it’s your trust. And we’re committed to protecting it every step of the way.
